Privacy Policy

Account and authentication data

• Name and email address
• Credentials and authentication secrets

Organization and operational data

• Operational and business records (locations, inventory, harvests, crops, orders, contracts, compliance-related fields, and similar)
• Location-related data where address or administrative selectors are used
• Employee or workforce-related information entered into the platform
• Files or media uploaded (for example, product or farm images)

Marketplace and checkout-related data

• Shipping or delivery details (name, phone, email, address, region, postal code)
• Cart contents and order summaries
• Payment-related preferences selected in the application

Technical and usage data

• Dates/times of activity, features used, and diagnostic information
• Error logs and security-related events

Communications

If you contact us for support or respond to surveys, we process the content of those messages and your contact details.

• Provide, operate, maintain, and improve the platform
• Authenticate users, enforce roles and permissions, and keep organizations' data separated
• Process transactions and communicate about the platform
• Protect the platform, detect misuse, and meet legal obligations
• Analyze reliability and performance

We do not sell your personal information.

• To service providers (for example email delivery, security monitoring, or analytics)
• Within your organization, according to roles and permissions
• With other users or organizations only where a workflow requires it (for example supplier-exporter coordination)
• For legal and safety reasons where required

We use essential mechanisms needed for login and security. If optional analytics or marketing technologies are introduced, we will describe them and offer choices where required by law.

We keep information for as long as necessary to run the platform, meet legal requirements, resolve disputes, and enforce agreements.

We apply technical and organizational measures intended to protect personal information against unauthorized access, alteration, disclosure, or destruction.

• Access, correct, or delete certain personal information
• Restrict or object to certain processing
• Withdraw consent where processing depends on consent
• Complain to a data protection authority

To make a request, contact us using the details in this policy. We may verify your identity.

The platform is meant for business and organizational use, not for children. We do not knowingly collect personal information from children.

Your information may be processed outside your country of residence, including where we or our vendors operate. Where required, we use approved safeguards.

The platform may link to other sites or integrations. This policy does not cover those third parties; review their policies before sharing information.

We may update this Privacy Policy from time to time. We will post the new version and update the Last updated date. If changes are material, we may provide additional notice.

For privacy questions or requests, contact Soroma Fresh support.